Warranty Policy

Last Updated: February 9, 2026
Company Name: Nanjing Jianxiran E-commerce Co., Ltd.
Company Address: Room 131, No. 59, Xiqiao Road, Qiqiao Street, Gaochun District, Nanjing, Jiangsu Province
Workstation Representative: Chen Tao
Unified Social Credit Code: 91320118MAK3FQ0E32
Email: service@mail.ken-mij.com

Warranty and Return Policy

Thank you for choosing our niche department store products, which include lifestyle gadgets, creative storage solutions, home decor, and portable essentials. To protect your legal rights and clarify our after-sales standards, we present the following warranty and return policy details for your understanding.

1. Warranty Policy

Currently, we offer warranty services only for our Drawer Divider Boxes. All other products (including Washable Lint Roller, Silicone Sealing Clips, Magnetic Bottle Opener, Wall-mounted Key Rack, Over-the-Door Hanging Organizer, Scented Candles, Glass Bud Vases, Mini Portable Scissors, Travel Bottles) do not come with a warranty but are eligible for returns or exchanges within 7 days of receipt (see Section 2 for details).

Drawer Divider Box Warranty Details:

• Warranty Period: 3 months (90 days) from the date you receive the product.

• Warranty Coverage: Covers only quality issues inherent to the product itself (such as material cracks, structural damage, or malfunction not caused by human actions). Damages caused by improper use, disassembly, force majeure, or human error are not covered.

• Warranty Process: If your Drawer Divider Box encounters issues within the warranty scope during the warranty period, please contact our customer service promptly via email at service@mail.ken-mij.com. Provide your order number, product photos, and a description of the issue. Our team will assist you with the after-sales process during working hours.

2. Return and Exchange Policy

All products, except Drawer Divider Boxes, are eligible for return or exchange within 7 days of receiving them (based on the signed delivery date). For detailed return and exchange procedures, please refer to our "Detailed Return and Exchange Policy" (available through our official customer service channels).

Basic Return and Exchange Requirements: Products must be in brand-new, unused condition, with intact packaging and complete accessories, ensuring they remain resaleable. Items that are used, have damaged packaging, or missing accessories will not qualify for return or exchange.

3. Customer Service and Additional Information

• Customer Service Email: service@mail.ken-mij.com (all after-sales inquiries, warranty applications, and return/exchange requests can be directed to this email).

• Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00). Messages sent outside these hours will receive priority response the next business day.

• Additional Notes: Regarding orders (editing, changing, shipping, delivery), follow these rules: Orders can be edited/changed within 12 hours after placement; orders in stock usually ship within 1-2 business days (excluding weekends and holidays); actual delivery time is 5-7 business days.

We strive to ensure your shopping experience is satisfactory. If you have any questions related to after-sales services, feel free to contact our customer support. Thank you for your understanding and support!