Frequently Asked Questions (FAQ)

Last Updated: February 9, 2026
Company Name: Nanjing Jianxiran E-commerce Co., Ltd.
Company Address: Room 131, No. 59, Xiqiao Road, Qiqiao Street, Gaochun District, Nanjing, Jiangsu Province
Workstation Representative: Chen Tao
Unified Social Credit Code: 91320118MAK3FQ0E32
Email: service@mail.ken-mij.com

Frequently Asked Questions (FAQ)

I. About Us and Our Products

1. What types of products do you offer?
   We specialize in niche department store products in the U.S., primarily covering four categories: lifestyle gadgets, creative storage solutions, home decor, and portable essentials.

2. What specific products are currently available for sale?
   Currently available products include: Washable Lint Roller, Silicone Sealing Clips, Magnetic Bottle Opener, Wall-mounted Key Rack, Drawer Divider Box, Over-the-Door Hanging Organizer, Scented Candles, Glass Bud Vases, Mini Portable Scissors, and Travel Bottles.

3. How can I contact you?
   You can reach us through our official email at service@mail.ken-mij.com.

II. Payment and Taxes

1. What payment methods do you accept?
   We accept various convenient payment methods, including MasterCard, Visa, American Express, PayPal, and Klarna.

2. Do product prices include taxes?
   Yes, all product prices listed include relevant taxes, so there is no need to pay additional domestic taxes.

3. How are customs duties handled?
   Customs duties are executed according to local policies in your area, and we do not cover any duty-related fees.

III. Orders and Logistics

1. What are your customer service hours?
   Customer service is available from Monday to Friday, 9 AM to 6 PM (UTC+8:00). We do not provide service on weekends and public holidays.

2. How soon will my order be shipped after placing it?
   In-stock orders usually ship within 1-2 business days (excluding weekends and public holidays). If an item is out of stock, we will communicate with you promptly via email.

3. How long does it take to receive the shipment after dispatch?
   The actual delivery time is 5-7 business days, though it may vary slightly depending on local logistics conditions.

4. Can I edit or change my order after it's placed?
   Yes, you can contact customer service to edit or change your order within 12 hours of placement. Changes cannot be made after the 12-hour window.

IV. Other Inquiries

1. Is there after-sales support for products?
   If you encounter any quality issues with a product upon receipt, please contact customer service within 3 business days and provide relevant documentation. We will address the issue promptly.

2. Can I purchase products in bulk?
   Yes, bulk purchases are supported and come with exclusive discounts. For specific discount policies and purchasing procedures, please consult customer service via our official email.