Terms of Service

Last Updated: February 9, 2026
Company Name: Nanjing Jianxiran E-commerce Co., Ltd.
Company Address: Room 131, No. 59, Xiqiao Road, Qiqiao Street, Gaochun District, Nanjing, Jiangsu Province
Workstation Representative: Chen Tao
Unified Social Credit Code: 91320118MAK3FQ0E32
Email: service@mail.ken-mij.com

Terms of Service

Welcome to our products and services! These Terms of Service are designed to clarify the rights and obligations between us and users (hereinafter referred to as "you"). By browsing, ordering, and using our products and related services, you are deemed to have read, understood, and agreed to all the terms herein. If you do not agree with these terms, please do not use any of our services.

I. About Us

We specialize in niche department store products in the United States, focusing on providing high-quality, practical life essentials. Our specific categories and products include:

1. Product Categories: Lifestyle gadgets, creative storage solutions, home decor, portable essentials.

2. Specific Products: Washable Lint Roller, Silicone Sealing Clips, Magnetic Bottle Opener, Wall-mounted Key Rack, Drawer Divider Boxes, Over-the-Door Hanging Organizers, Scented Candles, Glass Bud Vases, Mini Portable Scissors, Travel Bottles (products may vary based on stock and market demand; actual sales may differ).

Customer service email: service@mail.ken-mij.com. You can contact us via this email for any inquiries, feedback, or after-sales requests.

II. Customer Service Hours

Our customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00).

Inquiries received during work hours will be addressed promptly. For messages sent outside of working hours (weekends and holidays), we will respond within one business day after returning to work. Please be patient.

III. Order-Related Terms

1. Order Editing and Changes: After placing an order, you can contact us via the customer service email within 12 hours to edit or change order information (such as shipping address, contact details, product specifications, unless out of stock or already shipped). After 12 hours, the order will enter the preparation process, and changes cannot be made.

2. Shipping Time: For in-stock products, we will arrange shipment within 1-2 business days (excluding weekends and public holidays). After dispatch, logistics information will be sent to your provided contact details. If a product is temporarily out of stock, we will notify you via email to discuss restocking or refund options.

3. Delivery Time: The actual delivery time depends on logistics progress, typically 5-7 business days after dispatch. We are not liable for delays caused by factors beyond our control, such as logistics transfers, weather, or holidays, but we will coordinate as much as possible.

IV. Product Information

1. All our products comply with relevant U.S. quality standards. Descriptions on product detail pages (materials, dimensions, functions, etc.) are accurate. If significant discrepancies are found upon receipt, please contact us via customer service email for verification and resolution.

2. Product images are taken of actual items. Slight color variations due to lighting or display settings are not considered quality issues. Refer to the actual product received.

V. Disclaimer

1. You are responsible for errors resulting from personal actions (e.g., incorrect addresses, failure to check logistics updates) that lead to delivery failures, product damage, or loss.

2. We are not liable for service interruptions, order delays, or shipping issues caused by force majeure (such as earthquakes, typhoons, floods, epidemics, logistic shutdowns). We will work with you to find solutions (e.g., refunds, delayed shipments).

3. If returns or exchanges are requested due to personal preferences rather than product quality issues, you must cover return shipping costs. Products must be unused, in original packaging without damage, and retain resale value; otherwise, requests will be denied.

VI. Updates and Modifications

We reserve the right to update or modify these Terms of Service due to business developments or policy changes. Updated terms will be announced through official channels (e.g., product detail pages, order pages) and will take effect immediately upon announcement. Continued use of our services indicates acceptance of updated terms; if you disagree, you may cease using our services.

VII. Dispute Resolution

Any disputes arising from these Terms of Service, product purchases, or service usage should first be resolved through amicable negotiation. Failing that, either party may bring a lawsuit to a court with jurisdiction in our business location in the United States.

The final interpretation of these Terms of Service rests with us.